Pleasant Hill Real Estate Group (in Arizona, Pleasant Hill, LLC) respects your privacy. This policy explains what information we collect through this website, how we use it, who we share it with, and the choices you have. It applies to this website and to calls, texts, and emails that start here.
Information we collect
Information you give us. When you register to search homes, contact us, or ask for a home valuation, we collect what you enter: your name, email address, phone number, what you're looking to do (buy, sell, invest), your timeframe, and any message you write.
Information collected automatically. Like most websites, our site and its hosting provider receive basic technical information such as your browser type, device, pages viewed, and approximate location from your IP address. We remember that you've registered by saving a small marker in your browser so you aren't asked again. If we add website analytics, it will be listed here.
Home search. Our home search is provided by the California Regional Multiple Listing Service (CRMLS). When you use it, CRMLS may collect information under its own privacy policy.
Social media. We have pages on LinkedIn, Facebook, and Instagram. When you comment on our posts or send our pages a message, we receive what those platforms share with us: your name, your public profile, and the content of your comment or message. We use it only to reply to you and to record your inquiry in our customer database. We use these platforms' tools to publish our own posts. We do not use them to collect information about people who haven't contacted us, and we do not buy social media data. LinkedIn, Meta, and other platforms handle your information under their own privacy policies.
Our team's connected accounts. When a member of our team connects their own LinkedIn or Meta account to our systems so we can publish posts for them, we keep only what's needed to post: their name, their account ID, and the access permission the platform gives us. They can disconnect at any time, and we delete that permission when they do or when they leave our brokerage.
How we use your information
- To respond to your request and help you buy, sell, or invest in real estate
- To send you information you asked for, such as listings, market updates, or a home valuation
- To contact you by phone, text, or email about your real estate needs
- To keep records required of a licensed real estate brokerage
- To improve our website and services, and to protect against fraud and misuse
Text messages
If you check the box agreeing to receive text messages, Pleasant Hill Real Estate Group may text you about properties and your real estate needs, including automated messages. Consent is not a condition of buying or selling. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or HELP for help. You can also contact us using the information below.
We do not sell, rent, or share your mobile phone number or text message consent with third parties or affiliates for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that deliver our messages on our behalf.
Who we share information with
We do not sell your personal information. We share it only as needed to serve you:
- Our agents, so the right person can help you
- Service providers who operate our website, customer database, email, and phone and text services for us, under obligations to protect it
- Parties to your transaction, such as lenders, escrow, title, and other agents, when you ask us to work with them
- As required by law, such as to comply with a subpoena, licensing regulators, or to protect our rights and safety
Your choices
- Texts: reply STOP to any text.
- Email: use the unsubscribe link in any marketing email.
- Social media: ask us to delete a comment or message you sent our pages from our records. You can also remove it on the platform itself.
- Access, correction, or deletion: ask us to see, correct, or delete the information we hold about you. We'll respond within a reasonable time, except for records we're required to keep as a licensed brokerage.
How to delete your data (including Facebook and Instagram)
To have us delete information we received from you, including comments or messages you sent our Facebook Page or Instagram account, email [email protected] with the subject "Data deletion request" or call (760) 368-6237. Tell us your name and the email, phone number or social media account you used. We will confirm your request and delete the information within 30 days, except records we're required to keep as a licensed real estate brokerage, which we'll tell you about. You can also delete a comment or message yourself on Facebook or Instagram, and remove our app's access in your Facebook settings under Apps and Websites.
Do Not Track
Some browsers send a "Do Not Track" signal. There is no common standard for responding to it, so our website does not currently change its behavior when it receives one.
How we protect and keep information
Our customer database is protected by individual logins and access controls, and only our team can see your information. No method of storage or transmission is completely secure, but we work to protect your information. We keep records for as long as needed to serve you and to meet the record-keeping rules for real estate brokerages, which is generally at least five years.
Children
This website is not intended for children under 16, and we do not knowingly collect their information.
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed. Material changes will be posted on this page.
Contact us
Pleasant Hill Real Estate Group
Email: [email protected]
Phone: (760) 368-6237